Quick and easy claim filing for lost or damaged shipments. Our claims team processes requests within 24 hours.
Contact customer service immediately with tracking number and issue details.
Upload photos, videos, or other evidence supporting your claim.
Review and submit your claim through our online portal for quick processing.
Most claims are processed within 24 hours. Complex claims may take up to 5 business days.
Lost packages, damaged goods, delivery delays, and missing contents can be claimed. Claims must be filed within 30 days of delivery.
For urgent claim matters, contact our claims hotline immediately: